Reception and Frontline Office Management is designed to provide students with a broad and balanced skills base to enable them to work in an administrative area in any business sector.

Reception and Frontline Office Management

5M1997

Course Fees

€500

First impressions and perception are very important concepts in business. Front office specialists and receptionists are the first line of contact for the organisation and convey the business ethos to customers. Students will develop additional skills tailored for the front office including modern telephone techniques, listening skills, dealing with complaints, keyboard techniques and software applications. Developing a professional image and role play feature strongly in this course. These specialist modules will complement the core modules in the course and prepare students for employment as a receptionist or front office specialist.

About This Course

Course Content

Information and Administration

Insurance and Banking Studies

Bookkeeping Manual and Computerised

Text Production

Work Experience

Medical Terminology

Word Processing

Communications

Database Methods

Spreadsheet Methods

Reception and Frontline Office Skills

Audio Transcription

Entry Requirements

Leaving Certificate or Leaving Certificate Applied or LCVP or QQI Level 4 Award. Equal consideration will be given to mature applicants (those aged over 23) who do not meet these entry requirements.

Further Study

At Cavan Institute: 

Graduates of this course in Reception and Frontline Office Management may progress to the level 6 Certificate in Administration and IT for Business or the level 6 Business Studies (Year 2) course, both available at Cavan Institute. 


Elsewhere: 

Graduates of this course in Reception and Frontline Office Management are eligible to apply through the CAO and/or the Higher Education Links Scheme for entry to year one of a range of higher certificate and degree programmes at Institutes of Technology and Universities (please check with the particular institution regarding local eligibility requirements).

Career Opportunities

This course in Reception and Frontline Office Management equips students with the qualifications and skills for employment in office administration. The specialist modules enhance employment opportunities to work as a receptionist or front office specialist.

Certification

QQI Level 5 Certificate in Office Administration