Fidelma Reilly from Drumalee, Cavan tells us about her move from the beauty therapy industry to our Reception and Frontline Office Management course and then employment in administration with HSE.

"After being a Beauty Therapist for over 13 years, I decided to go back to education full time as the Beauty Industry was badly affected by the Covid19 Pandemic. I looked at many courses, both part time and full time, and settled on the Reception and Frontline Office Management course in Cavan Institute as I felt it would give me the skills I needed to gain employment as a Clerical Officer or in Administration. I was also drawn to the course due to it offering Manual & Computerised Bookkeeping, an area I had particular interest in as I had seen many jobs advertised throughout the pandemic in this area. I was nervous about returning to studying full time especially as some classes were taught online through Microsoft Teams.
The tutors were very supportive and when the course transitioned to being completely taught online the tutors’ support was second to none. They are all very helpful, obliging and encouraging. They were always available for any question or query and the attention to the course work was exactly the same as it had been in the classroom setting.

I completed this course in May 2021 and have gained employment as an Administrator in the HSE. I also have made a panel for a Clerical Officer position in the Civil Service. I feel this is due to the modules I completed on the Reception and Frontline Office Management Course in Cavan Institute. I hope to continue to study to gain my Level 6 in BookKeeping part time in the Institute. I would highly recommend this course as I feel it has opened a new door to a new career path for me."
Fidelma outlines the many benefits that can be gained from retraining and up-skilling. Well done Fidelma and thanks for sharing your insights with us. We wish you continued success in your (new) career.